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Bug #26017

open

Folder Management-->Escalation route is not working for second round and third round of approvers

Added by Divya Rajendran over 11 years ago. Updated 4 months ago.

Status:
Reopen
Priority:
Medium
Start date:
10/14/2013
Due date:
% Done:

0%

Estimated time:
Steps To Reproduce:

1.Login as module admin
2.click on folder management
3.click on Level
4.Assign the route in edit route
5.assign the escalation route with 3 rounds of approvers(task owner,2nd round approver, 3dr round approver)
6.click on save
7.Email is triggering for task owner that is first round of approver
8.After that email is not triggering to second and third round of approvers, its repeatingly generated to the first round of approver only

MODULES:
DOCPRO
Build Cycle:
Cycle 1
Customer:
Issue Dependency:
Moved from 112015 HF
Dev Commitment to Resolve in::

Description

Escalation email is not working for second round and third round of approvers and reviewers

Note:
i) Email is triggering for task owner that is first round of approver
ii)After that email is not triggering to second and third round of approvers, its repeatingly generated to the first round of approver only


Files

Assign route saved Screen shot.png (211 KB) Assign route saved Screen shot.png Divya Rajendran, 05/21/2024 11:21 AM
Escalation_Routes_SS.png (224 KB) Escalation_Routes_SS.png Divya Rajendran, 05/21/2024 11:24 AM
Actions #2

Updated by K Anand over 1 year ago

  • Project changed from SP 10.6.1.29 HF to Known Issue

Moved from SP 10.6.1.29 HF

Actions #3

Updated by User Admin about 1 year ago

  • Status changed from New to Closed

changed status as per Divya

Actions #4

Updated by Divya Rajendran 11 months ago

  • Project changed from Known Issue to SP 11.2.0.15 Patches
  • Subject changed from Escalation email is not working for second round and third round of approvers and reviewers to Folder Management-->Escalation route is not working for second round and third round of approvers and reviewers
  • Status changed from Closed to Reopen
Actions #6

Updated by Divya Rajendran 11 months ago

  • Steps To Reproduce updated (diff)
Actions #7

Updated by Divya Rajendran 11 months ago

  • Subject changed from Folder Management-->Escalation route is not working for second round and third round of approvers and reviewers to Folder Management-->Escalation route is not working for second round and third round of approvers
Actions #8

Updated by User Admin 10 months ago

  • Project changed from SP 11.2.0.15 Patches to SP 11.2.0.16 Patches
  • Issue Dependency set to Moved from 112015 HF
Actions #9

Updated by Kiruthika G 4 months ago

  • Project changed from SP 11.2.0.16 Patches to SP 11.2.0.18 Patches

Still this issue is in open status so moving to 18HF project

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