Project

General

Profile

Actions

Bug #27162

closed

Mail - Change request customer notification mail issues

Added by Jayasurya Sreenivasan about 1 year ago. Updated about 1 year ago.

Status:
Closed
Priority:
Low
Assignee:
Start date:
01/31/2024
Due date:
% Done:

0%

Estimated time:
Steps To Reproduce:

1.Enter the Url
2.login with the module admin username and password.
3.Click on change management from Left menu & Navigate to initiate change request setup
4.click on initiate change request
5.select category from the drop down and click on initiate change request button
6.Enter mandatory fields in change request form
7.navigate to control the response time to customer section
8.enter data's
9.navigate to batch manager
10.Genertae Change request Customer notification mail , Reminder and esclation mails
11.observe mails

MODULES:
Change MGMT
Build Cycle:
Cycle 1
Customer:
Issue Dependency:
Dev Commitment to Resolve in::

Description

1.without selecting users in users to be notified section, on clicking notify check box mail generating in Batch Manager & mail getting interputted
2.whether reminder mail need to generate in Batch manager , when we select status as completed in customer section

Actions #1

Updated by User Admin about 1 year ago

  • Status changed from New to Open
Actions #2

Updated by Belwinsha A about 1 year ago

  • Status changed from Open to Resolved
Actions #3

Updated by Jayasurya Sreenivasan about 1 year ago

  • Status changed from Resolved to Closed
Actions

Also available in: Atom PDF