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Bug #26089

closed

Business Rules-->Route based escalation is not working

Added by Divya Rajendran over 11 years ago. Updated about 11 years ago.

Status:
Closed
Priority:
High
Assignee:
Jacqueline Antonette
Start date:
10/20/2013
Due date:
% Done:

0%

Estimated time:
Steps To Reproduce:

1. Login as module admin
2. Click on setup
3. click on suit setup
4. click on business rules
5. Route based escalation is not working, when enable or disable.

MODULES:
DOCPRO
Build Cycle:
Cycle 0
Customer:
Issue Dependency:
11203
Dev Commitment to Resolve in::

Description

Route based escalation is not working in business rule and label issue in Route based escalation

Files

Esc.png (139 KB) Esc.png Divya Rajendran, 11/09/2013 09:19 AM
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 #1

Updated by User Admin over 11 years ago

  • Status changed from New to Open
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 #3

Updated by Divya Rajendran over 11 years ago

  • File Esc.png Esc.png added
  • Subject changed from Route based escalation is not working in business rule and label issue in Route based escalation to Route based escalation is not Enable in business rule
  • Steps To Reproduce updated (diff)
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 #4

Updated by Jayahari K R over 11 years ago

  • Status changed from Open to TBD

This is a TVS functionality which is not needed in 11.2.0.3, will be handled in 11.2.0.4.

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 #5

Updated by Jayahari K R over 11 years ago

Yamuna confirmed that this fixed on 9th May in 11.2.0.3

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 #6

Updated by Yamuna Devi over 11 years ago

  • Project changed from SP 11203 HF to SP 11.2.0.4 HF
  • Build Cycle changed from Cycle 1 to Cycle 0
  • Issue Dependency set to 11203

moved to 11204
Dependent on 11203

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 #7

Updated by Jayahari K R about 11 years ago

  • Status changed from Fixed in Dev to Resolved
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 #8

Updated by Divya Rajendran about 11 years ago

  • Subject changed from Route based escalation is not Enable in business rule to Business Rules-->Route based escalation is not working
  • Status changed from Resolved to Not Resolved
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 #9

Updated by Divya Rajendran about 11 years ago

  • Steps To Reproduce updated (diff)
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 #10

Updated by Jacqueline Antonette about 11 years ago

  • Status changed from Not Resolved to Fixed in Dev
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 #11

Updated by Jacqueline Antonette about 11 years ago

  • Status changed from Fixed in Dev to Resolved
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 #12

Updated by Divya Rajendran about 11 years ago

  • Status changed from Resolved to Closed
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 #13

Updated by User Admin almost 2 years ago

  • Status changed from TBD to Open
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 #14

Updated by Jayahari K R almost 2 years ago

  • Status changed from Open to Resolved
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 #15

Updated by Jayahari K R almost 2 years ago

  • Status changed from Resolved to Fixed in Dev
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