Bug #14399: Breakdown Work order: if the duration is exceeded for completing the BD WO, the escalation mail is not getting generated. - SP925 - OMNEX ISSUE TRACKER

Actions

Copy link

Bug #14399

closed

Breakdown Work order: if the duration is exceeded for completing the BD WO, the escalation mail is not getting generated.

Added by Kiruthika G over 5 years ago. Updated over 5 years ago.

Status:

Closed

Priority:

High

Assignee:

Raghu Ram

Start date:

10/16/2019

Due date:

% Done:

Estimated time:

Steps To Reproduce:

1. Login EwQIMS as TPM Admin
2. Click on Business Rule
3. Click on Reminder setting
4. Set duration for Criticality A as "10 Minutes"
5. Click on Breakdown Request
6. Reported Time as 15:00
7. Click on Breakdown work order list menu
8. Assign the Maintenance Activity person
9. Click on Escalation setting menu
10. Click on Batch Manager
11. Click on Jobs
12. Observe the Error

MODULES:

TPM

Build Cycle:

Cycle 1

Customer:

Issue Dependency:

SP920

Dev Commitment to Resolve in::

Description

Issue 1: Breakdown Work order: if the duration is exceeded for completing the BD WO, the escalation mail is not getting generated.

Issue 2: Breakdown Work order: When maintenance activity person is completed the WO, the Workorder completion mail is generated along with Check spare part level mail.

Files

Download all files