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Bug #29896

closed

In TOC, when click on Document Name of default folder's documents, showing "Please contact Administrator or Technical Support with this Id:" alert

Added by Preethi A 4 months ago. Updated about 2 months ago.

Status:
Closed
Priority:
Medium
Assignee:
Jacqueline Antonette
Start date:
12/27/2024
Due date:
% Done:

0%

Estimated time:
Steps To Reproduce:

1. Login to EwQIMS application as PM
2. Attach any input document in any template available in Template menu OR create any charter template
3. Goto TOC page and added input document/charter template will display under Default folder (Modules > APQP PPAP Manager)
4. Click on Document Name which will display as clickable (It is controlled by business rule - "Enable Document ID Card") and check the behavior

MODULES:
DOCPRO
Build Cycle:
Cycle 2
Customer:
Issue Dependency:
11.3.0
Dev Commitment to Resolve in::
11.3.2 Cycle 5
How do we missed in Testing ?:
Default folder having some issue that it is not showing any document in earlier cycles, so couldn't able to check this scenario.

Description

1.In TOC, when click on Document Name of default folder's documents, showing "Please contact Administrator or Technical Support with this Id:" alert.

2.In Default Folder's Documents, Right click on Document Number Link of any of the Document - Click Document Details. Showing "Please contact Administrator or Technical Support with this Id:" alert.
Note: This issue occurs regardless on Document ID Card Enabled or Disabled

3. TOC-->Other module documents--> Right click on the document number-->Clicking the Document Review-->Getting server error (29905)

Files

Download all files
DocPro TOC view alert.png (202 KB) DocPro TOC view alert.png DocPro TOC view alert Preethi A, 12/27/2024 01:07 PM
OtherModuleDocs-DocDetails.png (57 KB) OtherModuleDocs-DocDetails.png ArunKumar Kannan, 01/07/2025 02:38 PM
Blank Default Folder.png (213 KB) Blank Default Folder.png Blank folder Preethi A, 01/31/2025 09:31 AM
29896 Default folder name click issue .png (196 KB) 29896 Default folder name click issue .png Default folder name click showing details Preethi A, 03/03/2025 11:56 AM
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 #1

Updated by User Admin 4 months ago

  • Status changed from New to Open
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 #3

Updated by Kiruthika G 3 months ago

  • Description updated (diff)

As discussed with Jacqueline, TOC-->Other module documents--> Right click on the document number-->Clicking the Document Review-->Getting server error (29905) this issue is same like 29896. So adding here and closing that issue in redmine

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 #4

Updated by Jacqueline Antonette 3 months ago

  • Status changed from Open to Resolved

Not able to replicate in cloud and local environment

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 #5

Updated by Preethi A 3 months ago

It is not resolved, and it can be replicating in 11.3.2 Cycle 4, so changing status as Not Resolved. Instead of showing error message, from cycle 3 it is showing as blank. This folder should display charter template and input attachment given in Template, but now it is showing as blank (please see the attached image)

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 #6

Updated by Jacqueline Antonette 2 months ago

  • Status changed from Not Resolved to Resolved
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 #7

Updated by Preethi A about 2 months ago

This issue is addressed in 11.3.2 Cycle 5. So, closing this issue.

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